Helpdesk Quick Start Guide

 

Enable the Helpdesk functionality

Access the helpdesk configuration page in order to enable the helpdesk functionality and change its URL.

Your helpdesk is immediately operational. It can accept tickets and IP Requests from users.

Tighten up the security

You can control which IP addresses are allowed to access your helpdesk pages by changing the helpdesk firewall rules.

Customize the look and feel

The main helpdesk configuration page provides you with a unique link to your helpdesk configuration pages. You can change the look and feel of your helpdesk environment, enable Single Sign-On and take control over the email notifications.