Authenticated vs SSO vs Anonymous users

 

What is the actual difference among hepldesk users? Refer to the following comparison table.

Helpdesk agent Native Apteriks user SSO user Guest
User type (typical role) Helpdesk staff IT staff Company staff Company staff
User is registered at Apteriks portal Yes Yes No No
Login Using Apteriks login credentials, at Apteriks portal Using Apteriks login credentials, at Apteriks portal Using your company login credentials, within your company environment n/a
Can see own ticket history Yes Yes Yes No
Can access own ticket Using ticket number Using ticket number Using ticket number Using ticket number and a ticket-specific access token
Can see all helpdesk tickets Yes No No No